Our 30-minute guided ice cream factory tour is fun and educational for all ages. We offer guests the opportunity to learn about our ice cream manufacturing process and explain how we incorporate values-led decisions that drive our business. We know that getting your favorite flavor or trying a new one is priority at the factory, so our full service scoop shop menu includes special items (hello, Vermonster!) as well as traditional favorites (like waffle cones and hot fudge sundaes!). Can’t decide? Our scoopers are equipped to offer suggestions and sample tastes. From hats to t-shirts, beach towels to flavored lip balms, all things Ben & Jerry’s are found in our Gift Shop. Cap off your visit with a stop in our Flavor Graveyard to pay your respects to our dearly de-pinted, retired flavors. We hope to see you soon at one of the favorite tourist destinations in Vermont.
November thru late June
10:00a.m. - 6:00p.m.
Last tour leaves at 5:00.
Late June thru late August
9:00a.m. - 9:00p.m.
Last tour leaves at 8:00.
Late August thru late October
9:00a.m. - 7:00p.m.
Last tour leaves at 6:00.
Please call 866-258-6877 for the most updated info.
Group Tour Info
Site and Area Maps
Directions & Parking
Yes, everywhere except the glassed-in mezzanine. You tour guide will remind you when photos and video are not allowed.
Yes, a sample of the day is included in the factory tour. Additional taste test-sized samples are offered in the scoop shop upon request to help you decide which flavor you would like to enjoy.
No. Purchasing a ticket for a specific time saves you a spot on that tour. We ask that you please arrive in the tour lobby a few minutes before the start of the tour.
No. We only accept reservations for groups of 10 or more.
No, tickets are sold on a first-come, first-serve basis daily. You can, however, purchase tickets earlier in the day for a tour time that is later in the same day, which will allow you to leave for an extended period of time and return for your specified tour time.
Yes, from our glassed-in mezzanine.
No, you may visit it any time at your leisure. It is located up the hill, behind the plant, to the far left of the playground. It’s a bit of a walk, but worth it!
No. It is room temperature.
Yes. You can use the elevator.
Not much. The tour route takes you upstairs to the Cow Over the Moon Theater, the glassed-in mezzanine then downstairs to the Flavo-Room.
The tour remains the same, except you will not see any product or employees on the manufacturing floor. Your tour guide will narrate a video that explains the ice cream making process.
You sure do!