Visit the Ben & Jerry's Waterbury Factory and learn how Ben & Jerry’s gets so much deliciousness into every scoop! Take our 30-minute guided factory tour and learn how we make ice cream and how we put our values into action at every step of the process. It’s great for all ages, and a fantastic activity for the family. Plus, enjoy your favorite flavor – or try a new one! – at our full-service Scoop Shop. And don’t forget the swag! Bring a little piece of Ben & Jerry’s magic home with you with quirky gifts such as t-shirts, hats, flavored lip balm, and so much more in our Gift Shop. Cap off your visit with a walk through the Flavor Graveyard and pay your respects to the dearly de-pinted flavors of years past. We hope to see you soon!
Tours leave at least every 30 minutes
May 20, 2018-June 30, 2018
10:00 a.m. - 7:00 p.m.
First tour leaves at 10:00 a.m.
Last tour leaves at 6:00 p.m.
July 1, 2018 thru August 18, 2018
9:00 a.m. - 9:00 p.m.
First tour leaves at 9:00 a.m.
Last tour leaves at 8:00 p.m.
August 19, 2018 thru October 20, 2018
9:00 a.m. - 7:00 p.m.
First tour leaves at 9:00 a.m.
Last tour leaves at 6:00 p.m.
October 21, 2018 thru December 31, 2018
10:00 a.m. - 6:00 p.m.
First tour leaves at 10:00 a.m.
Last tour leaves at 5:00 p.m.
Holiday hours:
Closed November 22, 2018
December 24, 2018 - last tour leaves at 2:00 p.m., close at 3:00 p.m.
Closed December 25, 2018
Closed January 1, 2019
Tours run 7 days a week, 362 days a year. All Tours are guided, last 30 minutes and are offered (including the sample!) whether or not we are producing ice cream. Ice cream is typically produced daily although the schedule can change without advanced notice.
Same day reservations or reservations for groups of less than 10 are not necessary or accepted. Please call 802-882-2040 if you have a group of 10 or more and would like to make a reservation. The only days we are closed are Thanksgiving, Christmas and New Year’s Day.
Tour capacity is 40 people. Tour Tickets are available on a first-come first-serve basis. This means we do occasionally sell out of tours in our busier season (summer, fall, and holidays). Please plan accordingly.
Tour Tickets:
$4 Adult (Ages 13 - 59)
$3 Senior (Ages 60 & up)
FREE Kids (12 and under)
Physical address: 1281 Waterbury-Stowe Rd Waterbury, VT 05676
We are located on route 100
1.2 miles North of I-89 Exit 10
Driving directions: Take exit 10 off of I-89 in Vermont. Go 1 mile north on Route 100 toward Stowe. Factory is located on the left.
Parking: Onsite parking is available in the lower parking area as well as the upper, upper parking area near the playground and Flavor Graveyard. At the top of hill once you enter the site the drop-off area is at the end of the covered boardwalk. Handicapped, RV & coach parking are marked and located to the immediate left of the drop off area. During the summer and fall, staff parking attendants will greet RVs and coaches. There is no overnight parking available.
The Flavor Fanatic Experience at our ice cream factory allows for hands-on ice-cream making fun with one of our employees, in our very own Flavor Lab! This opportunity is available Saturdays at 10:00am, 11:30am or 2:30pm by appointment only. The experience is designed for 2-3 participants at a time.
Reservations:
To inquire, call (802) 882-2040 or email Amy W. Please know we are not able to accommodate same-day appointments.
Cost:
$125/participant
Details:
• One (1) Regular factory tour ticket
• One (1) 30 minute session in the Flavor Lab helping to make a bulk of ice cream – includes tasting but not taking!
• One (1) Flash drive containing digital photos of your visit
• One (1) T-Shirt of your choice from the Gift Shop
• One (1) Ice cream cone from the Waterbury Scoop Shop
• One (1) Pint Coupon
We do not accept same day reservations or reservations for fewer than 10 people. Reservations are not required. If you are unable to make a reservation you are welcome to come by and purchase tickets for the next available tour time that can accommodate the number of people in your group.
The cost is $4 adult, $3 senior. Kids 12 and younger are free. Escort and driver receive a free tour and cone coupon. For US student groups grades K-12 and non profit 501c3 groups the cost for the tour is $2.00 over age 12.
To make a reservation, please call Monday-Friday 802-882-2040 or email Amy W.
While you’re here, be sure to swing into our gift shop for all things Ben & Jerry’s. T-shirts, bowls, ice cream flavored lip balms, stickers, hats and of course, our famous pint locks that will protect your pint from poachers! We source the best possible products the most responsible way, so you can feel good about anything you buy. Want to bring ice cream home for your pals? We also have pint certificates that won’t melt in your bag! For phone orders, please call 802-882-2035.
At our full service Scoop Shop, enjoy your favorite flavors in freshly baked waffle cones, legendary milkshakes and sundaes with all the toppings, including our mini-Vermonster and Vermonster sundaes. For special occasions we have ready-to-go and custom made ice cream cakes.
Guest Services: Handicapped parking. ADA accessible. Wheelchairs available for on-site use; please come inside to the ticket desk to borrow a wheelchair. Tour movie is open captioned. International language assistance: Multiple language versions of the tour script are available upon request at the tour ticket desk. Onsite Area information booth stocked full of brochures, maps and local happenings.
Lost & Found: All found items are taken to the gift shop register and logged. Please call 802-882-2035 to inquire about a lost item.
Pet Policy: Service dogs only. During the warmer seasons please take into consideration that the duration of a typical visit is 1.15 hours. We ask you do not leave your pet in the car unattended.
Smoking: We are a tobacco-free site.
Seasonal picnic area and playground.
Hearing assistance available.
Tours: 802-882-2047
Scoop Shop: 802-882-2034
Gift Shop: 802-882-2035
Waterbury is home to Green Mountain Coffee Café & Visitor Center, Cabot Cheese Annex store, Cold Hollow Cider Mill and a host of restaurants to please all appetites. For more information visit www.discoverwaterbury.com.
Other Resources:
Vermont Attractions Association Vermont Chamber of Commerce Visit Vermont Stowe Area Attractions Lake Champlain Chamber of Commerce Vermont Convention Bureau Discover Waterbury
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Read MoreYes, a sample of the day is included in the factory tour. Additional taste test-sized samples are offered in the scoop shop upon request to help you decide which flavor you would like to enjoy.
30 minutes.
No. Purchasing a ticket for a specific time saves you a spot on that tour. We ask that you please arrive in the tour lobby a few minutes before the start of the tour.
No. We only accept reservations for groups of 10 or more.
No, tickets are sold on a first-come, first-serve basis daily. You can, however, purchase tickets earlier in the day for a tour time that is later in the same day, which will allow you to leave for an extended period of time and return for your specified tour time.
Yes, from our glassed-in mezzanine.
No, you may visit it any time at your leisure. It is located up the hill, behind the plant, to the far left of the playground. It’s a bit of a walk, but worth it!
No. It is room temperature.
Yes. You can use the elevator.
Not much. The tour route takes you upstairs to the Cow Over the Moon Theater, the glassed-in mezzanine then downstairs to the Flavo-Room.
Sure can!
The tour remains the same, except you will not see any product or employees on the manufacturing floor. Your tour guide will narrate a video that explains the ice cream making process.
You sure do!
Please advise your scooper or tour guide and they will accommodate as best we can.
Yes. We have an ice cream shop serving up cups, cones, milkshakes and sundaes as well as a gift shop where you can find all things Ben & Jerry's.