Want to visit inside our facility? Purchase your Factory Experience ticket for access to immerse yourself in all things Ben & Jerry’s! A guided tour of our humble beginnings, displays, retail area and photos ops await!
The guided portion of your Factory Experience will lead you to a short MOO-vie viewing of our company’s history followed by an explanation of how we make our pints, all the while overlooking the production room floor and enjoying a sample of our chunks. The tour ends in our Flavor Room with a tasting of one of our euphoric flavors and a cow joke, or two!
***Production schedules vary and are managed by our manufacturing teams. As a result, we cannot guarantee you will see active production during your tour***
We are delighted to welcome you! Our Waterbury site is the only Ben & Jerry’s factory open to the public. Our very first factory, built in 1985, continues to manufacture upwards of 350,000 pints per day while offering our fans a sneak peek at our humble beginnings. Our small Scoop shop, retail area and tour route have remained fairly unchanged over the years.
Guided tours, which began in 1986, have allowed us to share with millions of guests the evolution of what started as a small local company from the early days in the gas station to the worldwide reach we’ve expanded to since we opened our first Scoop Shop on May 5, 1978!
We can’t think of a better way to enjoy time with family and friends than learning how we make our ice cream then indulging in your favorite flavor or trying one of our euphoric new additions all the while taking in the beautiful mountain views!
*** Production schedules vary and are managed by our manufacturing teams. As a result, we cannot guarantee you will see active production during your tour***
Our Scoop Shop and outside Gift kiosk are open daily with no ticket required to visit. Beginning 8/14/22 we will be CLOSED on Sunday-Monday and OPEN Tuesday-Saturday.
Enjoy your favorite flavors in freshly baked waffle cones, legendary milkshakes and sundaes with all the toppings, including our mini-Vermonster and Vermonster sundaes.
Factory Experience with advanced ticket purchase 11:00am-5:00pm
Scoop Shop 11:00am-6:00pm
Please note: Beginning August 14th hours of operation through September and October as follows:
CLOSED Sundays and Mondays
OPEN Tuesday-Saturday, 11:00am-6:00pm
181 Waterbury-Stowe Road
Waterbury, VT 05676
Information line 802-337-1201 or Email Us
In addition to Ben & Jerry’s, Waterbury is home to The Cold Hollow Cider Mill, Cabot Farmer’s Store, Vermont Artisan Coffee & Tea plus a host of restaurants, shopping and lodging for all budgets. For more local information including downtown historic Waterbury visit the Discover Waterbury site.