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About the Factory

Factory site with mountains and clouds in background

*** Our inside facility and Factory Experience remain CLOSED till late June 2022. ***

Our Waterbury site is the only Ben & Jerry’s factory open to the public!  The Waterbury Factory, which was our first factory built in 1985, continues to manufacture upwards of 350,000 pints per day and host a Factory Experience opportunity for our fans.  Guided tours began in 1986 and have allowed us to share the evolution of our company with millions of guests from the early days in the gas station to the worldwide reach we’ve expanded to since the first Scoop Shop opened on May 5, 1978! We are delighted to welcome you! We can’t think of a better way to enjoy time with family and friends than learning how we make our ice cream then indulging in your favorite flavor or trying one of our euphoric new additions while taking in the beautiful mountain views!

Vistor Information:

- Video surveillance in use on premises. 

- No firearms or weapons allowed.

- No large bags allowed inside the factory.

- Vacate building if fire alarm is sounded.

- Ammonia is a hazardous material used on site. Should there be a release, follow staff guidance for safe relocation instructions. 

The Factory Experience

Inside the factory

*** Our inside facility and Factory Experience remain CLOSED till late June 2022. ***

Want to visit inside our facility? Purchase your Factory Experience ticket now for access inside our facility to immerse yourself in all things Ben & Jerry’s! 
Your ticket includes a 30-minute guided tour, a chunk and ice cream sample and access to photo ops and our indoor retail item area.
Our guided tour consists of a short MOO-vie viewing of our company’s history followed by a detailed overview of how we make our pints, all the while overlooking the production floor and enjoying a sample of our chunks. The tour ends in our Flavor Room with a tasting of one of our euphoric flavors and a cow joke, or two!

Please note:

  • Ticket required for admission inside the public portion of our facility for the Factory Experience. 
  • Pre-purchasing your tickets online is highly encouraged due to the very limited availability of tickets for purchase onsite.    
  • Admission includes a 30 min guided tour with view of manufacturing floor, chunk and ice cream sample, photo ops and retail items.  Additional ice cream can be purchased before or after outside from the Scoop Shop. 
  • No re-entry. 
  • No ticket required to visit our Scoop Shop located on our patio in addition to our Ticket Sales & Gift Kiosk, playground area, restrooms, and Flavor Graveyard.
  • For groups of 20+ please send us an email including the requested date, time and number of people.
  • As we are a food manufacturing facility there is no glass or pets (with the exception of service animals) allowed inside.
  • Large bags are not permitted inside the factory. 
  • RV, Coach and Accessible parking located at the top of the entrance driveway hill, with designated drop off at the end of the boardwalk.


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Scoop Shop

A Shake, Sundae, Cup and Pint

*** Our inside facility and Factory Experience remain CLOSED till late June 2022. ***

Our Scoop Shop and retail spaces are open daily! No ticket required to visit the Scoop Shop and Outdoor Gift Kiosk. 
Enjoy your favorite flavors in freshly baked waffle cones, legendary milkshakes and sundaes with all the toppings, including our mini-Vermonster and Vermonster sundaes. Browse our retail spaces for a selection of Ben & Jerry’s t-shirts, souvenirs and more!  
For special occasions, we have ready-to-go and custom-made ice cream cakes available to order online or by calling  802-337-1214 or for curbside pick-up.

Contact Us & Area Info

Operating Hours

*** Our inside facility and Factory Experience remain CLOSED till late June 2022. 

Scoop shop (only) currently open 11:00am-6:00pm daily with extended hours during the summer/fall.


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© 2021 Ben & Jerry's Homemade, Inc. This website is directed only to U.S. consumers for products and services of Ben & Jerry's Homemade, Inc. This website is not directed to consumers outside of the U.S.