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Our Scoop Shop is open daily 12:00-7:00

Tours Closed (For Now)

For updates please check this site or our Facebook page.

We look forward to seeing you!


Flavor Graveyard at the Ben & Jerry's Waterbury Factory

Our Waterbury site, which was our first factory built in 1985, continues to play an important dual role where we manufacture pints and host fans from around the world for a sneak peek into how the magic happens.

While we are not able to resume offering factory tours or open our gift shop area until a future date we are so excited to welcome you back at least for a visit to our scoop shop where you can enjoy an old favorite flavor or discover a new one.  

We will continue to monitor the current situation and update this site and our Facebook page as we learn more.  In the meantime we can share the below measures set in place to ensure the safety of our guests and our staff. 

  • Currently open outside only for scoop shop window service.
  • Requesting visitors wear a face covering during entire visit except when enjoying ice cream.
  • Directional one-way line management flow with social distance markers throughout the line and property.
  • Increased cleaning and sanitation procedures
  • Hand sanitizer stations 
  • Ongoing staff training emphasizing health and safety
  • Phased re-opening future date for our gift shop and factory tour
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Inside the Ben & Jerry's Waterbury Factory Factory tours-Closed (for now)      
We are currently re-evaluating our tour program and will share updates on this site as well as post on our Facebook page as more information becomes available.  We look forward to welcoming you when the time comes! 



  • We are currently not accepting group reservations during this time of re-evaluating our tour program.  
    If you have questions please email us or call 802-882-2040.

  • We are currently not accepting reservations for the Flavor Fanatic Experience. We will add updates as more information becomes available.
    Hands-on, private ice cream-making fun with one of our Flavor Gurus, in our very own Flavor Lab!  
    Cost $225/person (age 10-15 requires a participating adult).

    Get the full scoop here! 

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Scoop Shop

Freshly Baked Waffle ConesScoop shop open for outside window service only

At our full service Scoop Shop, enjoy your favorite flavors in freshly baked waffle cones, legendary milkshakes and sundaes with all the toppings, including our mini-Vermonster and Vermonster sundaes. For special occasions, we have ready-to-go and custom made ice cream cakes available to order online or by calling 802-882-2034.

Gift Shop

Gift Shop ItemsInside Gift shop- Closed (for now)
Outside Gift Kiosk open daily

As well you are welcome to shop online or give us a call at 802-882-2035 to place an order. We will happily answer any questions.


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© 2020 Ben & Jerry's Homemade, Inc. This website is directed only to U.S. consumers for products and services of Ben & Jerry's Homemade, Inc. This website is not directed to consumers outside of the U.S.