Ben & Jerry’s Factory Tour

• Contact Us

  Physical address:
  1281 Waterbury-Stowe Road
  Waterbury, VT 05676

  Hours & Tours:  866-BJ-TOURS (866-258-6877)  or visit our Facebook page.
  **We are currently not accepting tour reservations.**

  Scoop Shop & Ice Cream Cake Orders:  802-882-2034

  Gift Shop and Lost & Found:  802-882-2035

  Email Us

• Visit Vermont

  Waterbury is home to Cabot Farmer’s store, Cold Hollow Cider Mill, Ziemke Glassblowing Studio, Vermont Artisan Coffee & Tea and a host of restaurants to please all appetites. For more information including downtown historic Waterbury, visit www.discoverwaterbury.com.

  Other Resources:  

  Vermont Attractions Association

  Stowe Area Association

  Vermont Chamber of Commerce

  Visit Vermont

  Lake Champlain Regional Chamber

  Vermont Brewers

  Vermont Cheese Council

  Vermont Grape and Wine Council

• Tickets

  Sold daily, in-person only, inside the lobby at the tour ticket desk on a first-come first-served basis

  $4/adult, $3/senior, 12 and younger free

  During summer, fall, and the holiday season, tours can sell out quickly, resulting in wait times of up to two hours. Please plan accordingly. You are welcome to come by and purchase tickets for a later tour time, head off to visit the area, and then return for your specific tour.

• Tour Information

  Tour capacity is 40 people.

  Tickets are sold daily in person only on first come first served basis.

  Cost $4/adult; $3/senior; 12 and younger free.

  Manufacturing schedule varies.

  Last tour leaves one hour prior to closing time.

  Tour is wheelchair and stroller accessible.  Assisted listening device available.

• VIP Experience

  VIP Experience – Currently Closed

  We don't have a set date for our VIP Experience to resume yet, but rest assured that when it does, there will be chunks & swirls a plenty!  Check back here for updates. 

  Hands-on, private ice cream-making fun with one of our Flavor Gurus, in our very own Flavor Lab!  
  Cost $225/person (age 10-15 requires a participating adult). 

  Get the full scoop on the Ben & Jerry’s VIP Experience! 

• Can we take photos/video?

  Yes, everywhere except the glassed-in mezzanine. You tour guide will remind you when photos and video are not allowed.

• Do we get ice cream samples?

  Yes, a sample of the day is included in the factory tour. Additional taste test-sized samples are offered in the scoop shop upon request to help you decide which flavor you would like to enjoy. 

• How long is the tour?

  30 minutes.

• Do we have to wait in line for the tour?

  No. Purchasing a ticket for a specific time saves you a spot on that tour. We ask that you please arrive in the tour lobby a few minutes before the start of the tour. 

• Can I make reservations for groups less than 10 people?

  Sorry, no. We only accept reservations for groups of 10 or more. 

• Can I pre-purchase tickets?

  No, tickets are sold on a first-come, first-serve basis daily.  You can, however, purchase tickets earlier in the day for a tour time that is later in the same day, which will allow you to leave for an extended period of time and return for your specified tour time. 

• Do we see the production room?

  Yes, from our glassed-in mezzanine.

• Is the Flavor Graveyard part of the guided tour?

  Nope, but you may visit it any time at your leisure. It is located up the hill, behind the plant, to the far left of the playground. It’s a bit of a walk, but worth it! 

• Is it cold on the tour?

  No. It is room temperature. 

• Can we take a stroller on the tour?

  Yes. You can use the elevator.

• Is there a lot of walking on the tour?

  Not much. The tour route takes you upstairs to the Cow Over the Moon Theater, the glassed-in mezzanine then downstairs to the Flavo-Room.  

• Can we take ice cream on the tour?

  Sure can!

• What if you are not making ice cream the day we visit? What do we see?

  The tour remains the same, except you will not see any product or employees on the manufacturing floor.  Your tour guide will narrate a video that explains the ice cream making process. 

• Do we still get a sample if you are not making ice cream?

  You sure do!

• What if I have an allergy?

  Please advise your scooper or tour guide and they will accommodate as best we can.

• Can I visit the factory without taking the tour?

  Yes. We have an ice cream shop serving up cups, cones, milkshakes and sundaes as well as a gift shop where you can find all things Ben & Jerry's.

• Can I bring my pet?

  Not inside-with the exception of service animals. Leashed pets are allowed on the grounds.  Please do not leave your pet in your vehicle during the warmer months.

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