Visit the Ben & Jerry's Factory

Visit the Ben & Jerry's Factory
Open every day, 10:00-7:00.
Advanced online ticket purchase highly encouraged.


We are delighted to welcome you! Our Waterbury site is the only Ben & Jerry’s factory open to the public. Our very first factory, built in 1985, continues to manufacture upwards of 350,000 pints per day while offering our fans a sneak peek at our humble beginnings. Our small Scoop shop, retail area and tour route have remained fairly unchanged over the years.

Guided tours, which began in 1986, have allowed us to share with millions of guests the evolution of what started as a small local company from the early days in the gas station to the worldwide reach we’ve expanded to since we opened our first Scoop Shop on May 5, 1978!  

We can’t think of a better way to enjoy time with family and friends than learning how we make our ice cream then indulging in your favorite flavor or trying one of our euphoric new additions all the while taking in the beautiful mountain views!  

*** Production schedules vary and are managed by our manufacturing teams. As a result, we cannot guarantee you will see active production during your tour***

Outside of a Ben & Jerry's factory

Contact Us & Area Info

Entrance to the Flavor Graveyard


Immerse yourself in all things Ben & Jerry’s with a guided tour of our humble beginnings.  Browse through our Gift shop then swing by our Scoop shop to indulge in your favorite old flavor or discover a new one.

The 30 minute guided portion of your Factory Experience begins with a quick MOO-vie to learn about our company culture followed by a short walk to our glassed-in mezzanine overlooking the production room floor where your tour guide will explain how we make our pints.  To sweeten the deal you’ll also receive a sample of one of our chunks*. The tour ends in our Flavor Room with a tasting of one of our euphoric flavors* and a cow joke, or two!  *nondairy, vegan options available.

Our outside grounds offer space to enjoy your ice cream, play on the playground, pay your respects to our Dearly De-pinted in our Flavor Graveyard, snap a few memorable photo ops and take in the lovely mountain views.  A great outing for all ages!

***Production schedules vary and are managed by our manufacturing teams. As a result, we cannot guarantee you will see active production during your tour***

Ice cream pints on a factory line

Visitor Information

  • Factory Experience tickets are released two weeks in advance of any chosen date. 
  • Pre-purchasing your tickets online is highly encouraged due to limited capacity.    
  • Day of and walk-in ticket availability will vary each day based on staffing with the potential of NO availability.
  • Additional ice cream can be purchased before or after your guided tour outside from the Scoop shop window.
  • For groups of 21+ please send us an email including the requested date, time and number of people in the group. 2 weeks advanced notice required.
  • As we are a food manufacturing facility there is no glass or pets (with the exception of service animals) allowed inside.
  • Large bags are not permitted and cannot be left unattended. 
  • RV, Coach and Accessible parking located at the top of the entrance driveway hill, with designated drop off at the end of the boardwalk.
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