Skip to main content

Our Scoop Shop is currently open daily, 11:00-8:00, for walk-up window service.

You can also order ahead for easy curbside pick-up and we'll bring your order right to your car door!

Our Indoor Tour and Gift Shop remain closed until late October 2021.

For updates, please check back here regularly. We look forward to seeing you!

Jump to 

Welcome!

Flavor Graveyard at the Ben & Jerry's Waterbury Factory

Our Waterbury site, which was our first factory built in 1985, continues to manufacture approximately 350,000 pints per day and our Scoop Shop continues to tickle the taste buds of fans who visit from around the world.
While we’ve yet to resume offering indoor factory tours or opening our gift shop, we are excited to welcome you for a visit to our scoop shop - where you can enjoy a favorite flavor or discover a new one. 
To ensure the safety of our guests and staff, we have adopted additional health and safety measures, including the following:  

  • Our Scoop Shop is currently open daily, 11:00-8:00, for walk-up window service.
  • Also available order ahead for easy curbside pick-up and we'll bring your order right to your car door!
  • Facial coverings – All staff will be wearing a face covering, and we request all visitors wear one too during their entire visit - except when enjoying ice cream!
  • Directional one-way line management flow with social distance markers throughout the line and property.
  • Increased cleaning and sanitation procedures.
  • Hand sanitizer stations.
  • The Flavor Graveyard and playground area are now open.
  • RV & Coach parking - very limited due to capacity.
  • Accessible parking is in place at the top of the hill, with drop off located at the end of the boardwalk.
Back To Top

Tours

Inside the Ben & Jerry's Waterbury Factory Factory Tours – Currently Closed
While we do not have an exact date during Fall 2021 for our tours to resume rest assured when the time comes, there will be chunks & swirls a plenty!  Check back here for updates or visit our Facebook page. 

 

 

  • Sold daily, in-person only, inside the lobby at the tour ticket desk on a first-come first-served basis

    $4/adult, $3/senior, 12 and younger free

    During summer, fall, and the holiday season, tours can sell out quickly, resulting in wait times of up to two hours. Please plan accordingly. You are welcome to come by and purchase tickets for a later tour time, head off to visit the area, and then return for your specific tour.

  • Tour capacity is 40 people.

    Tickets are sold daily in person only on first come first served basis.

    Cost $4/adult; $3/senior; 12 and younger free.

    Manufacturing schedule varies.

    Last tour leaves one hour prior to closing time.

    Tour is wheelchair and stroller accessible.  Assisted listening device available.

  • VIP Experience – Currently Closed

    We don't have a set date for our VIP Experience to resume yet, but rest assured that when it does, there will be chunks & swirls a plenty!  Check back here for updates. 

    Hands-on, private ice cream-making fun with one of our Flavor Gurus, in our very own Flavor Lab!  
    Cost $225/person (age 10-15 requires a participating adult). 

    Get the full scoop on the Ben & Jerry’s VIP Experience! 

Back To Top
Related Articles
6 Things to Do with Your Dog Near Our Waterbury Factory
10 Things to Do Within 10 Miles of Our Vermont Factory
Eliminating Barriers to Employment: Ben & Jerry’s and Values-Led Hiring
The Flavor Graveyard’s Most Missed Flavors
Making Ice Cream and History: The Smithsonian Comes to Our Factory
10 Flavor Flops that We Still Like to Giggle About
Make your own ice cream and more with the Ben & Jerry’s VIP Experience
This is What Your 11 Favorite Flavors Would Dress Up As for Halloween
Feeling Schweddy? An Ode to Schweddy Balls
4 Best Ways to Dress as Your Favorite Flavor for Halloween

 

Scoop Shop

A Shake, Sundae, Cup and Pint Scoop Shop – Open!

Our Scoop Shop is currently open daily, 11:00-8:00, for walk-up window service. Feel free to order ahead online for curbside pick-up and we’ll bring your order right to your car door!

Enjoy your favorite flavors in freshly baked waffle cones, legendary milkshakes and sundaes with all the toppings, including our mini-Vermonster and Vermonster sundaes.  For special occasions, we have ready-to-go and custom-made ice cream cakes available to order online or by calling 802-882-2034.  

Gift Shop

Gift Shop ItemsInside Gift shop- Currently Closed

Onsite outdoor Gift Kiosk with limited selection of gift items.
As well we welcome you to shop online or give us a call at 802-882-2034 to place an order. 

CLICK HERE FOR ITEMS AND ORDERING DETAILS

FAQs

  • Yes, everywhere except the glassed-in mezzanine. You tour guide will remind you when photos and video are not allowed.

  • Yes, a sample of the day is included in the factory tour. Additional taste test-sized samples are offered in the scoop shop upon request to help you decide which flavor you would like to enjoy. 

  • 30 minutes.

  • No. Purchasing a ticket for a specific time saves you a spot on that tour. We ask that you please arrive in the tour lobby a few minutes before the start of the tour. 

  • Sorry, no. We only accept reservations for groups of 10 or more. 

  • No, tickets are sold on a first-come, first-serve basis daily.  You can, however, purchase tickets earlier in the day for a tour time that is later in the same day, which will allow you to leave for an extended period of time and return for your specified tour time. 

  • Yes, from our glassed-in mezzanine.

  • Nope, but you may visit it any time at your leisure. It is located up the hill, behind the plant, to the far left of the playground. It’s a bit of a walk, but worth it! 

  • No. It is room temperature. 

  • Yes. You can use the elevator.

  • Not much. The tour route takes you upstairs to the Cow Over the Moon Theater, the glassed-in mezzanine then downstairs to the Flavo-Room.  

  • Sure can!

  • The tour remains the same, except you will not see any product or employees on the manufacturing floor.  Your tour guide will narrate a video that explains the ice cream making process. 

  • You sure do!

  • Please advise your scooper or tour guide and they will accommodate as best we can.

  • Yes. We have an ice cream shop serving up cups, cones, milkshakes and sundaes as well as a gift shop where you can find all things Ben & Jerry's.

  • Not inside-with the exception of service animals. Leashed pets are allowed on the grounds.  Please do not leave your pet in your vehicle during the warmer months.

View All FAQs

Back To Top
Connect with Us
 
Get all your favorite flavors delivered to your door! Find a delivery partner now. Order Now
  • Contact Us
  • Franchise
  • Press
  • Jobs
  • Terms of Use
  • Privacy Notice
  • Sitemap
  • Accessibility
  • AdChoices-Do Not SellAdChoices-Do Not Sell

© 2020 Ben & Jerry's Homemade, Inc. This website is directed only to U.S. consumers for products and services of Ben & Jerry's Homemade, Inc. This website is not directed to consumers outside of the U.S.