Contact Us

Got a question about...? Looking for help with…? Wanna share your thoughts on ….? Need to know who, what, where, why or when….?

We've got all kinds of ways to help you find out. Here's how you can contact us for customer service.

FAQs

Can you send me some coupons?

If you live near a Ben & Jerry's scoop shop, we encourage you to sign up for Chunkmail, our version of an email newsletter from your local scoop shop. You may also want to Like us on Facebook where we sometimes offer promotional coupons.
Can pregnant women eat Ben & Jerry's ice cream?

Pregnant women craving ice cream can still have their Ben & Jerry's! All of the milk, cream, as well as the eggs used in our products are pasteurized during the production process. Also, add-ins such as raw cookie dough or brownie batter found in our product are made with pasteurized eggs.

Expecting mothers are also often concerned with alcohol or caffeine content of some of our flavors. Rest assured the trace amount of liqueur or caffeine used in our flavorings is perfectly safe for you to consume.
Are there GMO ingredients in your products?

All Ben & Jerry's pint, mini cup, quart and scoop shop ice cream, frozen yogurt and sorbet are made with non-GMO sourced ingredients. Visit this page for more information about our non-GMO standards.
I have a food allergy, can I eat your ice cream?

Ben & Jerry's has a very proactive approach to addressing the concerns of persons with food sensitivities. We work closely with all of our ingredient suppliers to verify all ingredient components, including those in natural flavors, colors and spices that might be a concern to persons who, either for medical reasons or as a matter of personal preference, wish to avoid certain foods. We insure that this information is then included on the ingredient label of our product.

Our policies and procedures are such that if peanuts or tree nuts (almonds, cashews, chestnuts, walnuts, pistachios, pecans, hazelnuts/filberts, macadamias, Brazil nuts, pine nuts) as well as eggs, milk, fish, shellfish, wheat, soy, seeds, and lupin are not listed in the ingredient declaration or in an Allergy Information statement in boldface on the package, then the product is safe to consume for persons with allergies to those ingredients.

We have systems and policies in place to help protect our consumers from cross-contamination. While we process nut flavors on shared equipment that also processes non-nut flavors, Ben & Jerry's employs strict sanitation procedures and processes that ensure complete cleaning of all equipment. Also, while it is virtually impossible to make absolute guarantees, Ben & Jerry's is confident that not only are our products good to eat, they are also safe to eat. For specific information about our products, we ask that you continuously refer to the labels on our products as they are the most complete and most up-to-date source for specific food allergen information.
Which of your flavors are certified kosher?

Almost all of our products are certified kosher. Occasionally there are exceptions. Please be certain to check all packaging for the Kof-K symbol to assure the kosher status of the Ben & Jerry's product you are purchasing.

We are certified by KOF-K Kosher Supervision. Their website is http://www.kof-k.org.

Just a side note that our Scoop Shops are not certified Kosher because non-Kosher items are served within the same area.
Where can I find my favorite flavor?

We work closely with our distributors and retailers to ensure that our most popular flavors are widely available. It can be a difficult process to get other flavors authorized for sale at those stores, but you can help us out by letting the frozen foods manager know you'd like her/him to carry your favorite flavor of Ben & Jerry's.

Here are a few other options:

1. Check out our Flavor Locator. You select your favorite flavor, input your zip code and how many miles you're willing to travel. The locator gives you a list of stores where your flavor recently sold. If the flavor isn't listed, it may have been discontinued.

2. Ben & Jerry's scoop shops also carry a good selection of flavors in pints and can handpack a pint for you if they have the flavor in bulk. If there is a shop in your area, check it out.

3. Independent and convenience-type stores, vs. major grocery chains, tend to authorize more flavor choices. Some stores are willing to place special flavor orders for individual consumers. Speak with someone at the store to see what they can do for you.
Can I get a donation for my event?

Please visit this link for information about donations and to fill out an application here.

If you and your event are in Vermont and you'd like to request a donation of ice cream for pick up at the manufacturing facility, please fill out the donation request form here .
Are the cows that supply your milk & cream, as well as their offspring, treated humanely?

Well-cared-for dairy cows are a key ingredient to good ice-cream and sustainable dairy farms, a point well appreciated by dairy producers. High quality animal welfare continually takes place from birth to milking and finally until the time a cow leaves the farm. This includes rasing calves and heifers in a good environment, providing calm interactions between cows and employees and caring for animals so they can enjoy basic freedoms. Cows must have nutritious quality feed, clean abundant water, comfortable areas to rest, and appropriate health management. The dairy farmers in the St. Albans Cooperative work hard to ensure the comfort and health of their cows because they care about their animals, want to ensure milk quality and sustainable production.

In 2011 Ben & Jerry’s initiated the Caring Dairy program with the St. Albans Cooperative. This innovative program provides farmers the opportunity to assess the “sustainability” of their farm operation, including animal husbandry. The Caring Dairy program allows farmers to assess their farm in terms of economic, social and environmental attributes, provides a score for the farm and then requires written improvement plans and participation in educational workshops. Animal Husbandry has consistently been a high scoring area as farmers care deeply about their animals and want to ensure milk quality and healthy animals.

We also continue our opposition to the artificial growth hormone rBGH to boost milk production.
Where do the eggs used in your products come from?

All of us here at Ben & Jerry’s are happy to tell you that the company is nearing the completion of a transition to egg suppliers who use “Certified-Humane,” cage-free methods to raise their egg-laying hens. That makes us the first national food manufacturer to make this transition. We were convinced by the research that shows cage-free egg systems, combined with rigorous third-party certification, allow hens more opportunity to engage in normal behaviors such as roosting, scratching, and stretching their wings. We believe the Certified Humane standard we use is the Gold Standard for egg production, administered by the nonprofit group, Humane Farm Animal Care. As of 2011, 99% of the eggs Ben & Jerry’s uses in our ice cream base mix are Certified Humane cage-free.

You can read all the most up-to-date details in our Social and Environmental Assessment Report and our Cage-Free Eggs page.
Our dairy supply

We are proud to source our dairy from the St. Albans Coop, a farmer-owned cooperative located in Franklin County, Vermont. The Coop has been a long-term partner with Ben & Jerry’s, providing us the dairy we use to make our delicious product and whose farmers are dedicated to keeping Vermont part of the valuable working landscape. A group of these farmers voluntarily choose to participate in Ben & Jerry’s Sustainable Dairy program known as “Caring Dairy.” Caring Dairy identifies 11 indicators of sustainable dairy farming that include: Animal Husbandry, Soil Fertility and Health, Soil loss, Nutrients, Pest Management, Biodiversity, Farm Economics, Energy, Water, Social Human Capital and Impact on Local Economy. The program offers farmers a practical framework for understanding, evaluating, and continuously improving the sustainability of their dairy operations based on economic, social and environmental criteria. We believe that a farm that operates in a balance of “Happy Planet, Happy Farmer, Happy Cow” provides a scenario that benefits all aspects of dairy farming. Learn more about Caring Dairy!
Social Mission Goals and Objectives

In concordance with our core values, we are involved in many social and environmental endeavours. There are two main sources of information about our Social & Environmental programs. The first is under the Values section of our website.

Second, Ben & Jerry's annually files a Social and Environmental Assessment Report detailing our efforts to operate all aspects of our business as responsible stewards of the environment. Click the above link to see our latest report!
What does Fairtrade Mark mean?

The Fairtrade Mark label guarantees consumers that the farmers who grew the ingredients in a product are paid a fair price for their harvest, are following good agricultural practices, and investing in their farms and their communities. Under Fairtrade, farmers can increase their incomes, allowing them to earn a decent living and in many cases, gain access to better education and healthcare for their families.

The presence of the Fairtrade certification label means that every step involved in sourcing that ingredient was monitored and mark by an independent, third party mark agency to ensure the farmers really received a fair price.

Live Chat:

By Phone:

Call 802-846-1500 Monday - Thursday, 8:30am - 4:30pm EST., Friday 8:30 - 12:30 EST. (Ask for Consumer Services)

Waterbury (Vermont) Factory Tours Info: 802-882-1240 or toll free (866) BJ-TOURS (866-258-6877)

Franchise Opportunities: 802-923-2413

By Mail:

Ben & Jerry's Homemade Inc., 30 Community Drive, South Burlington, VT 05403-6828

Online:

Please select one of the following forms:

Resurrect My Favorite Flavor

* = Required Field

* Which flavor do you wish we’d bring back?

* Out of curiosity, what do you like so much about this flavor?

* First name

* Last name

* Email address

Address

City

State

Zip code

Check the box if you’d like to subscribe to Ben & Jerry’s email newsletter for a monthly roundup of our most popular content.

Comment

* = Required Field

* Enter comments below

* First name

* Last name

* Email address

Address

City

State

* Zip code

Suggest A Flavor

* = Required Field

* Flavor Name

* Flavor Description

* First name

* Last name

* Email address

Address

City

State

Zip code

By submitting this form, you are agreeing to the following terms and conditions:
"This Agreement sets forth the terms and conditions you agree to by submitting a suggestion through the Suggestion Box on Ben & Jerry’s web site. We set up this form to allow the many consumers like yourself to submit suggestions to us. This Agreement is intended to avoid misunderstandings. Please read and consider the terms of this Agreement carefully before deciding whether or not to submit your suggestion. Ben & Jerry’s will not review or consider a suggestion from you unless you have agreed to the terms and conditions of this Agreement.

Most of the ideas which are new and useful to us come from people who work at Ben & Jerry’s. Many outside suggestions are already known or available to us, are in our files for future use or development, or have already been tried or exhausted. However, if you have a strikingly new, unusual or different idea, we want to hear about it!

Your suggestion submitted through this form will go into our ever growing Random Genius Ideas Database. This database is reviewed from time to time by Ben & Jerry’s staff. If we decide to use an idea submitted by you, we may, but are not obligated to, provide you with a prize or nominal award for your suggestion, such as public recognition, free ice cream or other stuff. Any prize or award for an idea used by Ben & Jerry’s shall be given solely at Ben & Jerry’s discretion.
In addition to the other terms and conditions of this Policy and Agreement, by submitting a suggestion to Ben & Jerry’s, you represent and agree as follows:

Anything you submit to us through the Suggestion Box that is used by Ben & Jerry’s shall be owned by Ben & Jerry’s.
Anything you submit to us through the Suggestion Box is not confidential and Ben & Jerry’s has no duty or obligation to hold it in confidence.
You are not aware that your suggestion is owned or claimed to be owned by a third party or that it infringes the patent, copyright, trademark or other intellectual property rights of another.
You are not an employee of Ben & Jerry’s. Employees of Ben & Jerry’s are not eligible to submit suggestions pursuant to this Agreement and Policy.
Although Ben & Jerry’s may, from time to time, provide a prize or award for useful suggestions, it does so in its sole discretion and is not required to do so.
Any award or prize given to you by Ben & Jerry’s is accepted by you in full consideration of your suggestion.
You do not rely, in submitting your suggestion, on any expectation, understanding, prior communication, or contract you believe is implied, and you understand that only the terms written in this Agreement apply to your submission of your suggestion.
You are at least eighteen (18) years of age.
To the extent the terms of Ben & Jerry’s general web site Privacy Statement, Terms of Use, and/or any other statements, policies or agreements applicable to the use of Ben & Jerry’s web site in general, shall differ from the terms of this Agreement, the terms of this Agreement shall apply and shall be controlling.

We encourage you to seek any legal protection of your suggestion that may be available (such as patent, copyright, trademark or other intellectual property protection) before you submit your suggestion to us, or to anyone else. We urge you to consult with an attorney if you are unsure of whether, or how, your suggestion may be protected by law, and before submitting any suggestion for which compensation is sought or for which you seek to submit on terms or conditions other than those stated in this Agreement.

This Agreement is entered into in the State of Vermont. It, and any dispute arising under or in connection with it, shall be interpreted under the laws of the State of Vermont (not including conflicts of laws provisions), and, regardless of where you live, you agree to submit to the exclusive jurisdiction of the state and federal courts of the State of Vermont. No joint venture, partnership, agency, or employment relationship exists between Ben & Jerry’s and you by virtue of your submitting a suggestion and entering into this Agreement."

Check the box if you’d like to subscribe to Ben & Jerry’s email newsletter for a monthly roundup of our most popular content.

Your Feedback is Important

We are sorry about your experience and we’re glad to have this opportunity to make amends. To help us fix things, we will need some information about the product you purchased. This form is set up to collect information for a single product you found less than euphoric. If you experienced problems with more than one product, please fill out a separate form. This form is for U.S. products only.

If you are having difficulties filling out this form, please call us at 802-846-1500 – Monday through Friday, 8:30 – 5:00 EST. Ask for Consumer Services.

* = Required Field

* First name

* Last name

* Email address

* Address

* City

* State

* Zip code

Phone

* Flavor

The UPC Code is a 10-digit code that can found directly beneath the barcode

UPC

Container size

Purchase price

Store name / Location

Purchase date M D Y

If you purchased a container of ice cream, on the bottom of the container you will notice 2 lines of information which is our product manufacturing code. We need this information to help us identify the product you purchased and where and when it was made.

Manufacturing info

* Enter comments below

Your Feedback is Important

We are sorry about your experience and we’re glad to have this opportunity to make amends. To help us provide the best possible customer service, we will need some information from you. This form is for U.S. Scoop Shops only.

If you are having difficulties filling out this form, please call us at 802-846-1500 - Monday through Friday, 8:30 - 5:00 EST. Ask for Consumer Services.

* = Required Field

* First name

* Last name

* Email address

* Address

* City

* State

* Zip code

* Phone

* Shop Address

* City

* State

Date and Time M D Y

* Enter comments below

Scoop Shop Praise

* = Required Field

* First name

* Last name

* Email address

* Shop Address

* City

* State

Date and Time M D Y

* Compliment

Newsletter Sign Up

* = Required Field

We’d love to keep you up to date on all things Ben & Jerry’s. Therefore, from time to time, we may wish to email you information that we feel may be of interest to you.

* First name

* Last name

* Email address

Select your favorite shop to stay informed about their activities