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We've got all kinds of ways to help you find out. Here's how you can contact us for customer service.
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Pregnant women craving ice cream can still have their Ben & Jerry's! All of the milk, cream, as well as the eggs used in our products are pasteurized during the production process. Also, add-ins such as raw cookie dough or brownie batter found in our product are made with pasteurized eggs.
Expecting mothers are also often concerned with alcohol or caffeine content of some of our flavors. Rest assured the trace amount of liqueur or caffeine used in our flavorings is perfectly safe for you to consume.
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All Ben & Jerry's pint, mini cup, quart and scoop shop ice cream, frozen yogurt and sorbet are made with non-GMO sourced ingredients. Visit this page for more information about our non-GMO standards.
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Ben & Jerry's has a very proactive approach to addressing the concerns of persons with food sensitivities. We work closely with all of our ingredient suppliers to verify all ingredient components, including those in natural flavors, colors and spices that might be a concern to persons who, either for medical reasons or as a matter of personal preference, wish to avoid certain foods. We insure that this information is then included on the ingredient label of our product.
Our policies and procedures are such that if peanuts or tree nuts (almonds, cashews, chestnuts, walnuts, pistachios, pecans, hazelnuts/filberts, macadamias, Brazil nuts, pine nuts) as well as eggs, milk, fish, shellfish, wheat, soy, seeds, and lupin are not listed in the ingredient declaration or in an Allergy Information statement in boldface on the package, then the product is safe to consume for persons with allergies to those ingredients.
We have systems and policies in place to help protect our consumers from cross-contamination. While we process nut flavors on shared equipment that also processes non-nut flavors, Ben & Jerry's employs strict sanitation procedures and processes that ensure complete cleaning of all equipment. Also, while it is virtually impossible to make absolute guarantees, Ben & Jerry's is confident that not only are our products good to eat, they are also safe to eat. For specific information about our products, we ask that you continuously refer to the labels on our products as they are the most complete and most up-to-date source for specific food allergen information.
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Almost all of our products are certified kosher. Occasionally there are exceptions. Please be certain to check all packaging for the Kof-K symbol to assure the kosher status of the Ben & Jerry's product you are purchasing.
We are certified by KOF-K Kosher Supervision. Their website is http://www.kof-k.org.
Just a side note that our Scoop Shops are not certified Kosher because non-Kosher items are served within the same area.
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We work closely with our distributors and retailers to ensure that our most popular flavors are widely available. It can be a difficult process to get other flavors authorized for sale at those stores, but you can help us out by letting the frozen foods manager know you'd like her/him to carry your favorite flavor of Ben & Jerry's.
Here are a few other options:
1. Check out our Flavor Locator. You select your favorite flavor, input your zip code and how many miles you're willing to travel. The locator gives you a list of stores where your flavor recently sold. If the flavor isn't listed, it may have been discontinued.
2. Ben & Jerry's scoop shops also carry a good selection of flavors in pints and can handpack a pint for you if they have the flavor in bulk. If there is a shop in your area, check it out.
3. Independent and convenience-type stores, vs. major grocery chains, tend to authorize more flavor choices. Some stores are willing to place special flavor orders for individual consumers. Speak with someone at the store to see what they can do for you.
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Well-cared-for dairy cows are a key ingredient to good ice-cream and sustainable dairy farms, a point well appreciated by dairy producers. High quality animal welfare continually takes place from birth to milking and finally until the time a cow leaves the farm. This includes rasing calves and heifers in a good environment, providing calm interactions between cows and employees and caring for animals so they can enjoy basic freedoms. Cows must have nutritious quality feed, clean abundant water, comfortable areas to rest, and appropriate health management. The dairy farmers in the St. Albans Cooperative work hard to ensure the comfort and health of their cows because they care about their animals, want to ensure milk quality and sustainable production.
In 2011 Ben & Jerry’s initiated the Caring Dairy program with the St. Albans Cooperative. This innovative program provides farmers the opportunity to assess the “sustainability” of their farm operation, including animal husbandry. The Caring Dairy program allows farmers to assess their farm in terms of economic, social and environmental attributes, provides a score for the farm and then requires written improvement plans and participation in educational workshops. Animal Husbandry has consistently been a high scoring area as farmers care deeply about their animals and want to ensure milk quality and healthy animals.
We also continue our opposition to the artificial growth hormone rBGH to boost milk production.
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All of us here at Ben & Jerry’s are happy to tell you that the company is nearing the completion of a transition to egg suppliers who use “Certified-Humane,” cage-free methods to raise their egg-laying hens. That makes us the first national food manufacturer to make this transition. We were convinced by the research that shows cage-free egg systems, combined with rigorous third-party certification, allow hens more opportunity to engage in normal behaviors such as roosting, scratching, and stretching their wings. We believe the Certified Humane standard we use is the Gold Standard for egg production, administered by the nonprofit group, Humane Farm Animal Care. As of 2011, 99% of the eggs Ben & Jerry’s uses in our ice cream base mix are Certified Humane cage-free.
You can read all the most up-to-date details in our Social and Environmental Assessment Report and our Cage-Free Eggs page.
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We are proud to source our dairy from the St. Albans Coop, a farmer-owned cooperative located in Franklin County, Vermont. The Coop has been a long-term partner with Ben & Jerry’s, providing us the dairy we use to make our delicious product and whose farmers are dedicated to keeping Vermont part of the valuable working landscape. A group of these farmers voluntarily choose to participate in Ben & Jerry’s Sustainable Dairy program known as “Caring Dairy.” Caring Dairy identifies 11 indicators of sustainable dairy farming that include: Animal Husbandry, Soil Fertility and Health, Soil loss, Nutrients, Pest Management, Biodiversity, Farm Economics, Energy, Water, Social Human Capital and Impact on Local Economy. The program offers farmers a practical framework for understanding, evaluating, and continuously improving the sustainability of their dairy operations based on economic, social and environmental criteria. We believe that a farm that operates in a balance of “Happy Planet, Happy Farmer, Happy Cow” provides a scenario that benefits all aspects of dairy farming. Learn more about Caring Dairy!
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In concordance with our core values, we are involved in many social and environmental endeavours. There are two main sources of information about our Social & Environmental programs. The first is under the Values section of our website.
Second, Ben & Jerry's annually files a Social and Environmental Assessment Report detailing our efforts to operate all aspects of our business as responsible stewards of the environment. Click the above link to see our latest report!
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The Fairtrade Mark label guarantees consumers that the farmers who grew the ingredients in a product are paid a fair price for their harvest, are following good agricultural practices, and investing in their farms and their communities. Under Fairtrade, farmers can increase their incomes, allowing them to earn a decent living and in many cases, gain access to better education and healthcare for their families.
The presence of the Fairtrade certification label means that every step involved in sourcing that ingredient was monitored and mark by an independent, third party mark agency to ensure the farmers really received a fair price.
Live Chat:
By Phone:
Call 802-846-1500 Monday - Thursday, 8:30am - 4:30pm EST., Friday 8:30 - 12:30 EST. (Ask for Consumer Services)
Waterbury (Vermont) Factory Tours Info: 802-882-1240 or toll free (866) BJ-TOURS (866-258-6877)
Franchise Opportunities: 802-923-2413
By Mail:
Ben & Jerry's Homemade Inc., 30 Community Drive, South Burlington, VT 05403-6828
Online:
Please select one of the following forms:
Resurrect My Favorite Flavor
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